Order Policy


Shipping Locations

We currently only ship within Singapore.

Standard Delivery Costs

We offer FREE SHIPPING for all orders above $50.00. A flat shipping fee of $4.00 will be charged for all orders under $50.

Processing & Shipping

Shipping Time: 3 – 5 business days.
All orders received Monday through Friday (excluding holidays) will usually be processed and shipped in 2 – 3 business days. Please allow up to 5 business days for your order to arrive.


Service vouchers constitute services listed on https://www.coslab.com.sg/product-category/services/.


  1. An appointment needs to be booked at least 1 week in advance prior to the redemption of your service voucher, subjected to availability. An appointment can be booked by calling your preferred outlet or by filling up the online appointment form.

  2. Service vouchers can be redeemed by showing the order confirmation email with the subject, “Your Coslab Beauty Spa order has been received!” to the outlet staff.

Terms and Conditions

  1. Each 1st Trial Service is strictly limited to 1 purchase per NRIC / valid work pass.

  2. There is strictly no refund of service vouchers.

  3. Service vouchers expire 3 months from the date of purchase.

  4. Services involving body massages are strictly for female customers only. Kindly read the Terms and Conditions of the individual service(s) before your purchase.


In the event that your order goes missing, or is damaged or defective, our customer service team will be able to assist you with a refund or a replacement. You may return your products within 14 days of your order.

  1. Only products purchased on coslab.com.sg will be eligible for returns for a refund or a replacement.

  2. Returned products must be in the original condition in which you received it. We do not allow returns for partially used products.

  3. All returns for a refund / replacement will be approved on a case-by-case basis. We may require your item to be returned back to us.

  4. Outbound shipping fees do not qualify for a refund and return shipping fees are the responsibility of the customer.


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