Order Policy


Shipping Locations

We currently only ship within Singapore.

Standard Delivery Costs

We offer FREE SHIPPING for all orders above $50.00. A flat shipping fee of $4.00 will be charged for all orders under $50.

Processing & Shipping

Shipping Time: 3 – 5 business days.
All orders received Monday through Friday (excluding holidays) will usually be processed and shipped in 2 – 3 business days. Please allow up to 5 business days for your order to arrive.


1st Trial Service vouchers constitute services listed on https://www.coslab.com.sg/product-category/services/.


  1. Walk-ins will not be allowed. Reservation is required at least 3 days in advance. For weekend appointments, customers are advised to book 4 weeks in advanced. An appointment can be made by contacting the outlet.

  2. Voucher will be deemed as redeemed for no shows.

  3. Any changes to your appointment slot must be made at least 2 days prior to your scheduled appointment.

  4. Service vouchers can be redeemed by showing the order confirmation email with the subject, “Your Coslab Beauty Spa order has been received!” to the outlet staff.

Terms and Conditions

  1. Strictly limited to 1 purchase per NRIC / valid Work Pass. Kindly Present your NRIC / valid Work Pass in the outlet for verification.

  2. Voucher Expires 3 months from date of purchase. (Unless otherwise specified)

  3. Strictly no refund of service voucher(s). This voucher is not redeemable for cash, nor valid with other promotion or discount.

  4. To aid in your registration, kindly arrive at least 10 minutes earlier for your appointment.

  5. The 1st trial promotional price is only valid for customers purchasing the service for the first time on our Online Store. A top up to the usual price is required for subsequent purchases. The top up must be made at the outlet before commencement of the service.

  6. Services involving body massages are strictly for female customers only. Kindly read the Terms and Conditions of the individual service(s) before your purchase.


In the event that your order goes missing, or is damaged or defective, our customer service team will be able to assist you with a refund or a replacement. You may return your products within 14 days of your order.

  1. Only products purchased on coslab.com.sg will be eligible for returns for a refund or a replacement.

  2. Returned products must be in the original condition in which you received it. We do not allow returns for partially used products.

  3. All returns for a refund / replacement will be approved on a case-by-case basis. We may require your item to be returned back to us.

  4. Outbound shipping fees do not qualify for a refund and return shipping fees are the responsibility of the customer.


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